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Lviv Region State Tax Service: steps towards barrier-free service

  • Eight people gather in a bright room with white walls and light flooring, resembling a public service or community center. Teal chairs line the left wall, and large posters with Ukrainian text are displayed on the right, including one titled “TAXES AND LAW.” One person is seated in a wheelchair, while others stand and engage in discussion. A woman holding papers appears to be presenting or reading aloud. The setting suggests an informational session or community meeting focused on legal or civic topics, with an inclusive atmosphere.
  • Inside a public building, five individuals interact near a security checkpoint with a metal detector and a white kiosk labeled “Moderator” in Russian. In the foreground, a man in a wheelchair wears a dark blue jacket and jeans. A woman in a long dark coat and red shirt gestures while speaking to him. A blonde woman holding papers walks away from the camera, and a young girl in a red jacket stands nearby. Signs in Russian are posted on the walls, including one that reads “Leave.” The setting suggests a formal administrative or healthcare facility with inclusive access.
  • In a hallway with framed posters and diagrams on the walls, a young person wearing glasses, a black backpack, and casual clothing stands and speaks to a man in a wheelchair. The man, dressed in a blue jacket and jeans, looks up attentively. Three adults stand in the background observing the interaction. The setting resembles an educational or institutional space, and the scene highlights inclusive communication and engagement.
  • Inside a public service office, a man in a wheelchair sits at a desk labeled “Office for Providing Services to Foreigners,” engaging with a female staff member. Another woman works at a nearby computer station, separated by partitions with service signs. The space is clean and organized, featuring teal chairs, potted plants, and shelves with binders. The scene highlights inclusive access to administrative services in a professional environment.

01.10.2025

Articles

As part of the communication support for the implementation of the National Strategy for Creating a Barrier-Free Environment, a meeting was held between tax officials and accessibility ambassadors.

Specialists in accessibility from the Luhansk Association of Organisations of Persons with Disabilities were invited for thorough monitoring of the new State Tax Service – Tax Consultants Office. The meeting was also attended by Roman Matsa, Deputy Head of the State Tax Service in Lviv Region, and Olena Hleba, Head of the Information Interaction Department.

The main issue discussed at the meeting was the implementation of barrier-free principles in the work of the new State Tax Service service – the Tax Consultants Office. After careful monitoring, both advantages and shortcomings were identified. After fully processing the information obtained during the meeting, the State Tax Service will be provided with information on improving accessibility in the premises of the new service.

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