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Action enhances digital accessibility for people with disabilities

A graphic image features a laptop against a pastel gradient background. The screen displays the Diia government portal interface with a search bar labeled “Diia.AI” and a section titled “Government services online.” Surrounding the laptop are emoji-style icons representing diverse users, including people with disabilities and elderly individuals. White text reads: “The Diia portal has become more accessible for people with disabilities.” The scene emphasizes digital inclusion and improved access to public services.

07.12.2025

News

The state application and portal Diya continue to implement changes aimed at improving the accessibility of digital services for people with disabilities. The latest update focuses on improving the user experience for people with visual impairments and those who use assistive technologies.

The changes do not concern the visual design, but rather the logic of interaction with the service. It is about a more attentive and systematic approach to how people actually use government online services.

Key updates include:

  • all buttons and interface elements have been given correct text labels that are correctly read by screen readers;
  • the contrast of the text has been increased for easier perception of information;
  • keyboard navigation and focus visibility have been improved;
  • the ability to quickly navigate to the main content of the page has been added;
  • error messages have become clearer and less cluttered;
  • the readability of PDF files has been improved.

These changes reduce barriers to using services and allow people with disabilities to access public services without additional difficulties or outside assistance.

Work on digital accessibility Actions are taken based on the results of audits and recommendations from the Digital Accessibility Competence Centre, established by the Ministry of Digital Transformation in partnership with UNDP and with the support of the Government of Sweden.

Digital accessibility is not a separate function, but a basic requirement for modern public services. When a system takes into account the needs of different users, it becomes more understandable, reliable and truly people-oriented.

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