As part of the National Barrier-Free Strategy for 2025-2026, Ukrainian government agencies are actively working to create an accessible environment. One of the key initiators of the changes was the National Agency of Ukraine on Civil Service (NACS), which presented its flagship project, Public Administration without Barriers.

To achieve its goals, the NAUCS has identified four key areas:

1. Barrier-free space

• Ensuring equal access to the professional and educational environment.

2. Barrier-free policy

• Integration of inclusion principles into government strategies and programmes.

3. Inclusive education for civil servants

• Implementation of special training programmes in the system of professional development.

4. Partnership and exchange of experience

• Cooperation between agencies and engagement of experts to share best practices.

The project is already showing its first results:

15 special training programmes, including

• ‘Creating a barrier-free space based on equality and inclusion’.
• ‘Barrier-Free Policy Making’ (for top officials of category A).
• ‘Written Communication: Plain Language and Easy Reading (including an online course).
• ‘State without Barriers’ (educational series).

12,710 employees were trained in 2024.

For the first time, barrier-free KPIs were introduced for state secretaries of ministries and heads of central executive bodies, which will allow assessing the effectiveness of reforms.

«The Public Administration without Barriers» project is a step towards a modern, open society where the state truly works for everyone. The introduction of inclusive standards in the civil service not only improves the quality of services, but also shapes a new ethic of public administration

Materials for the article were taken from the page of the Presidential Commissioner for Accessibility Tetiana Lomakina